Susan
Wedding: 12/29/12
Entered the store as sole customers only to hear the senior associate say to the younger one, "you help them." The younger associate greeted us with "hi, have you been to any other stores?" When we responded we had, she demanded to know where and why we had not purchased there. Her next question was "how much is your budget?" We immediately felt attacked. While I can appreciate the business aspect, a nicer greeting could have been "Hi, what can I help you with? Do you have a certain style or price in mind?" These girls can certainly use a course in basic customer service!
Bretta
Wedding: 5/5/12
Sophia's was very helpful and patient. A boutique full of beautiful dresses! Highly recommend checking it out.
Hannah
Wedding: 5/5/12
I had a great experience at Sophia's. They had the best gowns of anywhere we went. We did our entire wedding party there and it was nice to always just be able to pop in and follow up on everything in one place instead of running or calling a bunch of places. It's a smaller boutique and I saw the same girls almost every time I was there. I know there was a period where the manager was on maternity leave and it wasn't quite as smooth, but all the girls were still very helpful and if they needed to check on something would call me back very quickly. We did our tuxes, maids and my dress there and I can't say enough about this place. I was married last week and was so happy! We only spent $3500 on all of that, I know some people that spend that on just a dress.
Keith
Wedding: 9/24/11
The dress was very beautiful and elegant. The dress also came with a built in bra that you don't get with other wedding dress makers.
Kirby
Wedding: 8/20/11
I absolutely LOVED my bridal gown from Sophias. It was very unique--exactly what I wanted. The service was great before I purchased my gown, but afterward it was awful. My dress was a wrinkled mess when I went for my first fitting. They hadn't even taken it out of the bag. They left me back there in the fitting room and didn't even check on me to see if everything was okay. They do have a great selection there, but don't expect much help after you buy
Catherine
Wedding: 8/13/11
I bought my dress, maids and tuxes at Sophia's and had a great experience! I found 2 dresses I loved and went back a few times because I couldn't decide. I also had 5 maids and 8 tux rentals with ushers and dads. I must have been in the store 25 times! Every time I went in I received one on one attention. There were a few times they were very busy that we had popped in that I had to wait, but it wasn't a big deal and I understood. The week of my wedding I picked up the tuxes and they steamed my dress. The girls were so excited for me and listened to me vent too :) They all made my experience special and everyone complimented us at the wedding about how beautiful everything was! Can't tell you enough good things about Sophia's!
Annoymous
Wedding: 6/15/11
Well, when I first walked into sophias I had the best experience, but then when i took in my bridesmaids to get their dresses I started to wish I chose them to go somewhere else. Not only was the owner rude to my girls just about every time I met her, she made them feel ugly. She meausred one of my girls that is a plus size but is none the less beautiful. She told my bridesmaid that it was depressing what she measured out to be. There were many other examples, but that was one. I am so glad that this experience is over with and that I never have to go back there. But I will say, I am absolutely in love with my dress and so glad that I found it.
Meagan and Dallas
Wedding: 6/5/11
I loved when I first came in and I got the personalized attention that every bride wants when she is trying on dresses. The problem came when it was time for the dress to come in. I ordered it in October and they told me it would be in in April. My wedding was June 5 so that was perfect. Well I called April 16, because I still hadn't heard from them and they said that what they really meant was late April. I then called back on April 30 and they said that it was expected to come in on May 13. That was three weeks before the wedding. I freaked out and was able to get it a week sooner than that, but overall I was not happy about the speediness of getting my dress.
mookie1226
Wedding: 6/10/10
I was very pleased with my experience at Sophia's - even after having a bit of an issue at first! We had decided on my dress more than a year before the wedding - which included a veil and all! I had chosen a fingertip length veil with intricate beading along the edge. When they called to let me know my veil was in, I immediately went to the boutique to pick it up (I'll admit, the veil was my favorite part!! When else can you wear a veil and get away with it?!) I was so disappointed when the veil didn't lay just right on me like the veil I had tried on in the shop. They had informed me that the veil I ordered was teardrop shaped, which is not what I wanted (I forget the name of the other shape that I DID want). My mom and I discussed the wedding veil drama and I finally decide that what I REALLY wanted was a cathedral length veil. Unfortunately, because my original veil was custom made, they could not return it, but they offered to sell me the cathedral length veil with the same intricate details as the original veil for their cost since they had ordered the incorrect veil. Everything turned out perfectly and I ended up with 2 veils - which worked out even better!! I had the cathedral length veil for the actual ceremony (which made for some breathtaking photos!) and the fingertip length veil for the reception so I could dance and move without getting my head taken off!! I was so pleased and would definitely recommend Sophia's to anyone! Their staff is 5-star! Thank you!
abrownle
Wedding: 3/13/10
Great Experience with Sophias. They were very kind to let me in on a tight schedule with out an appointment. Since I needed a dress fast, they helped me find one off the rack that would work.
Lisa
Wedding: 11/14/08
5 STARS!!!!!!!!!!! This shop was the only place I went where I was given undivided attention, there weren't hoards of appointments booked at the same time and they have a HUGE selection of dresses for a great price! I found the dress of my dreams there and I love it! forget going to the other shops around the area! 5 STARS!